- What is
Outlook Web Access (OWA)?
Answer: Outlook Web Access is a
Microsoft Exchange Active Server Application that gives you private access to
your Microsoft Outlook or Microsoft Exchange personal e-mail account so that
you can view your Inbox from any Web Browser. It also allows you to view
Exchange server public folders and the Address Book from the World Wide Web.
You can use Internet Explorer or Netscape Navigator to access your email using
the URL, http://mail.maryville.edu.
- How does
Outlook Web Access (OWA) differ from
Microsoft Outlook Client (native client)?
Answer: The “native”
Outlook client and Outlook Web Access (OWA) allow you to access your email
account and other services on the Exchange server. Microsoft Outlook is
the primary client for Microsoft Exchange Server. It is designed to operate as
an independent personal information manager (PIM), an Internet mail client, or
in conjunction with the Microsoft Exchange Server for group scheduling, email,
and task management.
With Outlook Web Access, you can use your web browser
to gain secure access to your email and calendar you maintain on the Exchange
Server. You can also use group scheduling and have access to public folders
with few limitations described below.
 | Distribution Lists - You can not create, edit, or use a
distribution list to address a message in OWA |
|
Contact Lists - You may only view your
own contact list, you may not view others or shared contact lists
|
|
Calendars - You may only view your own
calendar, you may not view others or shared calendars |
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Can I view attachments
with Outlook Web Access?
Answer:
The attachments you can view with Outlook Web Access are .txt (text),
.jpg, .bmp, .gif, files. Attachments such as .exe cannot be opened in Outlook
Web Access. Depending on how you have your browser configured, you may be able
to view Word and Excel documents within your browser window. Otherwise you
will have the option to download these attachments to your computer to view
them.
-
Can I use Netscape to
connect to Outlook Web Access?
Answer:
If you are using a Java-enabled version of Netscape (3.x or higher), you
should be able to use Outlook Web Access. Netscape 4.x or higher is
recommended.
-
My browser gives me a
security error when I connect to Outlook Web Access. How can I fix this?
Answer:
If you are receiving a security error when connecting to Outlook Web Access,
it is likely because you are using an out-of-date browser. Outlook Web Access
is running on a secure server and older browsers (such as IE 3.x and Netscape
2.x) are unable to connect in the required manner. You will need to update
your preferred browser before being able to use Outlook Web Access. You can
get free downloads of the most recent releases from
microsoft.com for Internet
Explorer and from
Netscape.com for Netscape Navigator or Communicator.
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The password I use for
Outlook does not work for Outlook Web Access. Why?
Answer:
If you are accustomed to using the full Outlook client to access your
email, you might have entered your password incorrectly when attempting to log
on to Outlook Web Access. The Outlook client is not case-sensitive for
password resolution. If you have a capital letter in your password that you do
not normally capitalize to access your mail, typing your password without the
correct capitalization will cause Outlook Web Access to deny your login. Use
the same password you typed in when setting up your account making sure to
capitalize any part of your password that was originally so. If you believe
you are typing in the correct password, you will need to call the Help Desk at
(314)529-9506 to request a password change.
-
How do I change my
password in Outlook Web Access?
Answer:
- Go to the Maryville Outlook Web
Access site at
http://mail.maryville.edu
- Enter your username in
the Log On field.
- Enter your username again
in the pop up box.
- Enter your password.
- Click OK. You are logged
in to Outlook Web Access.
- Select Options from the Outlook
toolbar on the left side of the window..
- Click Change Password.
- Enter the following information:
| Domain |
This should be MARYVILLE for all Maryville
University Electronic Mail Accounts |
| Account |
This is your User Account |
| Old Password |
This is the password you were originally
assigned or the current password you are using to access your Maryville
University Electronic Mail account |
| New Password |
Type your new password here |
| Confirm new Password |
Type the same new password here |
- Enter your username.
- Enter your old password
once and your new password twice. Be sure that the Domain field reads
Maryville.
- Click OK.
- Click on the close button
in the dialog box that says "Password successfully changed."
- Close the Options dialog
box.
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How can I make sure
someone else cannot access my Exchange account through Outlook Web Access
after I have used a lab computer?
Answer:
Click on the "Log Out" icon located at the bottom of the Outlook
toolbar on the left side of the browser window. You must exit the browser
program after logging out of Outlook Web Access to ensure that no one else can
access your account from that machine.
-
Why do I have blank
listings at the beginning of my Contacts?
Answer:
The blank items are distribution lists. OWA cannot recognize distribution
lists so it displays them as empty contacts. Do not delete these blank
items in OWA or you will lose your distribution lists. (Note for Mac
Users: If you are still
using the old Mac 8.2 client you will not be able to see any of your personal
addresses.)
-
How do I get OWA to
recognize my Contacts and the Global Addresses when Sending or Forwarding
email?
Answer:
For Global addresses you should only have to type in the name of the
person and click on the Check Names button. If there are multiple listings for
the name you entered, you will get an ambiguous names message and be asked to
pick which one you want to use.
To use your individual contacts in OWA you need to click on the Contacts icon
in the Outlook toolbar on the left. (NOTE: Distribution lists are not
recognized by OWA--they show up as empty contacts in the Contacts file.) Open
the contact and click on the New Message button for that contact.
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How do I use Spell Check
in OWA?
Answer:
Spell Check is not available in OWA.
-
Why don't I see all of
my messages (or contacts)?
Answer:
OWA displays about 20 messages (or contacts) on a screen. You can move to
the next screen by clicking on the arrow to the right of the Page 1 of xx
field at the top of the screen.
- How do I delete items in OWA?
Answer:
There are three ways you can delete messages using
OWA.
|
To delete an open message, click the Delete
button (X) on the toolbar. The message is deleted when you click the X, but
it does not disappear from your main Inbox viewer (the list of messages in
your Inbox) until you click the Refresh button in your browser.
|
| To delete a message while viewing the Inbox
Viewer, select the check box adjacent to the sender's name, and then click
Delete marked messages icon (this is the icon with the open envelope and a
checkmark on the toolbar). The screen should automatically refresh when you
delete with this method.
|
| To delete multiple messages while viewing
the Inbox Viewer, select the check box adjacent to the sender's name for
each message that you want to delete, and then click Delete marked messages.
The screen should automatically refresh when you delete with this method.
|
| Each of these methods only moves the deleted
messages to the Deleted Items folder. They are not removed permanently unless
you delete them from the Deleted Items folder. To permanently delete items
from your Deleted Items folder click on the trash icon on the menu bar. |
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Copyright © 2001 Information Technology, Maryville University
All rights reserved.
Revised:
11/15/02.
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